Yes, you can modify or cancel your booking up to 12 hours before the scheduled trip free of charge. After that, additional fees may apply according to our cancellation policy.
FAQ
1. What areas are covered by your services?
We currently cover all major cities in the Kingdom, including Riyadh, Jeddah, Makkah, and Madinah, as well as some surrounding regions depending on available routes.
You can check service availability directly through our website.
2. How can I book a trip?
You can easily book a trip through our website, via WhatsApp, or by calling our unified customer service number.
Can I modify or cancel my booking after it’s confirmed?
Are the trips safe? And what about the drivers?
Yes, all our vehicles are equipped with modern safety systems, and all drivers hold valid licenses and are professionally trained and certified by the Public Transport Authority.
Do you offer private or VIP trips?
Yes, we offer tailored packages for private trips and business executives, featuring luxury vehicles and professional drivers. Please contact us directly to make a reservation.
Can I make a booking for a group or a company?
Absolutely. We provide tailored solutions for companies, educational institutions, and organizations. Contact us to receive a customized offer.
Are there any discounts or seasonal offers?
Yes, we regularly launch seasonal promotions. Follow us on social media to stay updated.
What payment methods are available?
We accept electronic payments via Mada, Visa, MasterCard, Apple Pay, as well as cash payments for certain trips.
What should I do if the driver is late or there’s an issue during the trip?
We apologize for any inconvenience. You can immediately contact our customer service team through the unified support number or via the in-app support feature, and we will assist you promptly.
